Business Process and Workflow Redesign

Are your business processes and workflow slow, and not satisfying your customers? Are your processes not as streamlined as they should be? Is there a lot of re-work, double handling and general inefficiencies in the way work is done?

Work and Job Redesign is a broad concept relating to all aspects of the work, undertaken by an individual and /or team within an organisation. Business processes and workflow looks at how the work flows between individuals within and across teams and units.

The strategy is to review all parts of the job, the way all the tasks fit together, and how the work flows. It evaluates and compares the current job design, with the individual’s output and overall efficiency. It aims to identify a better way of doing things, and consequently aims to improve effectiveness of the work, and the quality of individual’s working life.

Poorly planned jobs and business processes, can have a significant impact on an individual’s stress level, and their ability to reach their work goals and objectives in a timely manner. It may be the answer to an under-performing individual and/or poor team performance. On the other hand, a will designed job and effective business processes, can motivate individuals and improve overall work satisfaction and morale.

The way the work flows and moves around the team and organisation, that is, its business processes, may be disruptive to overall organisational performance.

Poor job design and ineffective business processes, lead to “bottle necks”, worker frustration and increased workplace stress and anxiety.

Streamlining of the business processes can save an organisation time and money. It can save the organisation less workplace stress and improve customer service.

WorkForce Management Consulting (WFMC) can help you undertake work and job redesign and/or business processes redesign.